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Propbase · Legal

Privacy Policy

Last updated: October 19, 2026

Propbase (propbase.in)

This Privacy Policy explains how Propbase (“Propbase”, “we”, “us”) collects, uses, shares and protects information when you use the Propbase mobile application, the propbase.in website, and related services (together, the “Platform”). Propbase is a business-to-business platform for real estate professionals — brokers, property owners, builders and developers. By using the Platform, you agree to this Policy.

The Platform is operated by Studio5 (a proprietorship of Sahil Miglani, trading as PropBase), which is the data fiduciary for personal data processed through it under India’s Digital Personal Data Protection Act, 2023.

We have written this Policy to be read, not skimmed. It is short because our data practices are simple.

1. Information We Collect

Information you provide:

  • Account information: your name, mobile number, firm name, role (broker/owner), city, and optional profile details such as tagline, specializations and localities served.
  • Listings: property details you submit (project/society, location, configuration, area, price, floor and similar details) and, as part of a listing, your contact number for other professionals to reach you.
  • Requirements: property requirements you post (city, property type, budget, locality, notes).
  • Communications: messages you send us, including feedback, support requests, and listings or content you share with us over WhatsApp or other channels.

Information collected automatically:

  • Usage data: how you use the Platform — screens viewed, listings viewed, searches and filters, features used, and similar interaction events. In the mobile app this is collected with PostHog.
  • Website analytics and cookies: propbase.in uses Google Analytics 4, which sets cookies to measure visits — pages viewed, referring site, device and browser type, and approximate location derived from your IP address. You can block these cookies in your browser settings or with Google’s opt-out browser add-on.
  • Device data: an identifier the app generates for your device, device model and manufacturer, operating system and version, app version, and your device’s language and time-zone settings. We use the device identifier for usage analytics, to count listing views, and to limit how often login codes can be requested. The app does not read your photos or your location.
  • Log and diagnostic data: crash and error reports (collected via Sentry) and standard server logs (IP address, timestamps, request data).

Information from other sources:

  • Publicly posted listings (“community listings”): Propbase aggregates property listings that real estate professionals have themselves publicly posted in broker forums, groups and channels, including the listing details and the contact number the poster attached for business contact. We label such listings as community-sourced. If a listing with your contact number appears on Propbase, you may claim it (free, by verifying your number) to manage it, or request its removal at any time (see Section 8).
  • Public and government records: project and builder information from public sources such as RERA registrations.

We do not collect financial account details, government ID numbers, or precise GPS location. We do not access your contact book.

2. How We Use Information

  • To operate the Platform: create your account (phone OTP verification), display listings and requirements, match requirements with listings, and show listing performance (e.g., view counts) to listing owners.
  • To enable professional contact: see Section 3.
  • To turn listing text into structured details (location, configuration, price and similar fields). Listings posted in broker groups and messages you send to our WhatsApp number may be processed automatically, including by AI models provided by Anthropic, and may be reviewed by our team.
  • To send service communications: OTPs, transactional and service messages by SMS and/or WhatsApp (e.g., listing claims, matches, verification reminders). By creating an account or submitting your number you consent to receiving such service communications. Marketing communications, if any, will honor opt-out.
  • To improve the Platform: aggregated analytics, debugging, abuse prevention and security.
  • To enforce our Terms and comply with law.

3. How Contact Information Is Shared (Important)

Propbase’s core function is connecting real estate professionals. Accordingly:

  • When you post or claim a listing, your name, firm and contact number are not printed on the listing page. They are shown to Platform users who choose to view your contact for that listing or requirement.
  • When you view another user’s contact, that user may see that their contact was viewed, along with limited context (e.g., your name or the listing/requirement involved).
  • Contact views are logged to prevent abuse, and we may limit how many contacts a user can view.

We do not sell your personal information. We do not share your contact information with advertisers.

4. Other Sharing

We share information only with:

  • Service providers who process data on our behalf, each bound to use it only to provide their service to us:
    • Supabase — database, authentication and file storage.
    • Vercel — hosting for the propbase.in website and our API.
    • Meta Platforms (WhatsApp) — delivery of one-time passwords and service messages, and our WhatsApp listing assistant (messages you send to our WhatsApp number).
    • SMS providers (e.g., MSG91) — SMS delivery of one-time passwords, if used.
    • Anthropic — AI processing that extracts structured property details from listing text (see Section 2).
    • Sentry — crash and error reporting for the mobile app and our API.
    • PostHog — product analytics in the mobile app.
    • Google Analytics — website analytics on propbase.in.
    • Google Play and Apple App Store — app distribution.
  • Legal and safety: where required by law, legal process, or to protect the rights, safety and integrity of the Platform and its users.
  • Business transfers: if Propbase’s business is transferred or reorganized (including incorporation of the business into a company), your information may be transferred to the successor entity under this same Policy.

Transfers outside India

Several of these providers store or process data outside India — for example in the United States or the European Union. By using the Platform you understand that your information may be transferred to and processed in those countries. We transfer personal data outside India only as permitted under the Digital Personal Data Protection Act, 2023, including any country restrictions notified by the Government of India, and we require our providers to protect it.

5. Data Retention

We retain account and listing data while your account is active. Expired or deactivated listings are retained in deactivated form for record-keeping and abuse prevention. Some records have fixed limits:

  • Records of login-code requests (a hash of the mobile number, IP address and device identifier), the IP address and device identifier of feedback, report, waitlist and app-usage submissions, and the IP address and a hash of the mobile number of website waitlist sign-ups (all kept for rate limiting), are deleted after 7 days.
  • Crash and error reports in Sentry carry a random account identifier, not your name or number, and Sentry deletes them automatically within 90 days.

When you delete your account, we delete your profile and login, remove your name and number from listings and from other members’ contact history, delete your requirements and saved leads, strip your account and device identifiers from the usage records we keep, and ask PostHog to delete your analytics profile and its events. We keep a hash of your mobile number (a code calculated from it) to prevent abuse. The full list is on propbase.in/delete-account.

6. Security

We use industry-standard safeguards: encrypted transport (HTTPS), access controls and row-level security on our databases, OTP-based authentication, and rate limiting. No system is perfectly secure; please protect access to your phone number, which is your login credential. We will notify affected users and authorities of personal data breaches as required by applicable law.

7. Your Rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may:

  • Access and correct your information (most of it directly in the app via Profile → Edit).
  • Delete your account in the app (Profile → Settings → Delete Account) or by visiting propbase.in/delete-account.
  • Remove a community-sourced listing bearing your contact number, whether or not you have an account.
  • Withdraw consent to non-essential communications.
  • Raise a grievance (Section 8). You may also nominate another individual to exercise your rights as permitted under law.

8. Contact & Grievance Officer

For privacy requests, listing removal, account deletion help, or grievances:

Grievance Officer: Sahil Miglani, Studio5 (a proprietorship of Sahil Miglani, trading as PropBase)
Email: sahil@propbase.in
Privacy requests: privacy@propbase.in
Address: 2nd Floor, M3M Corner Walk, Sector 74, Gurugram

We acknowledge grievances within 72 hours and aim to resolve them within 15 days.

9. Children

The Platform is for real estate professionals and is not intended for anyone under 18. We do not knowingly collect information from minors; if we learn that we have, we will delete it.

10. Changes to This Policy

We may update this Policy as the Platform evolves. Material changes will be notified in the app or by message, and the “Last updated” date revised. Continued use after changes take effect constitutes acceptance.

11. Governing Law

This Policy is governed by the laws of India. Courts at New Delhi, India shall have exclusive jurisdiction, subject to Section 12 of the Terms of Service.